Privacy Policy
Last updated: March 23, 2026
Kaho is a mental well-being companion application built by Vernant Technologies Private Limited, a company incorporated under the laws of India. Kaho provides AI-powered emotional support through conversation, guided journaling, and mindfulness exercises.
Kaho deals with deeply personal conversations, and protecting that information is a core responsibility. Every technical and design decision in Kaho is made with privacy as a non-negotiable priority.
This Privacy Policy explains how information is collected, used, and protected when you use the Kaho application. By using Kaho, you agree to the practices described in this policy.
Important Disclaimer
Kaho is an AI-powered mental well-being companion — not a therapist, doctor, or licensed healthcare provider. It should not be used for medical diagnosis, treatment decisions, or crisis situations. If you need professional support, please reach out to a qualified mental health professional.
How Do We Ensure Privacy
- Privacy by Design: Your identified conversation data is never exposed to human reviewers. Any analysis for service improvement is performed only on fully anonymized datasets with all personal identifiers removed.
- Encryption: All conversations and sensitive data are encrypted both in transit (when being sent between your device and our servers) and at rest (when stored in our database), ensuring they remain protected at every stage.
- Anonymized Data: Any anonymized data may be used to improve the quality of Kaho and for training purposes. All personally identifiable information (PII) is automatically detected and stripped out before any data is used for service improvement. Only de-identified, aggregate insights are used — your individual identity is never part of that process.
- AI Processing: Your messages are processed by AI language models to generate responses. This processing happens in real-time.
- Voice Data: If you choose to interact with Kaho using voice, no audio recordings are ever stored. Voice input is processed entirely in real-time to serve your request, and the audio data is immediately discarded once the response is generated. Only the resulting text transcript may be retained as part of your conversation history — never the audio itself.
- Security Practices: We maintain robust security controls including access restrictions, monitoring, and regular review of our security posture.
Your Rights & Control
You are in control of your data. You have the right to:
Access the personal data held about you.
Delete your account and all associated personal data.
To exercise any of these rights, please contact support@kaho.app or use the in-app account deletion feature.
Disclaimers
Your data is retained only for as long as your account remains active. Upon account deletion, all personal data is permanently removed.
- Everything you share with Kaho is encrypted before it's stored. Any data used to improve Kaho is completely anonymized with all personal details removed.
- Kaho is a self-help AI for emotional support and building resilience. It's not a licensed therapist and won't offer diagnosis, treatment plans, or clinical advice.
- Kaho isn't equipped for emergencies. Safety resources are always available in your profile, and if Kaho senses you might be in immediate danger, it will guide you there.
- Kaho is designed for users who are 18 years of age or older.
Changes to This Policy
We may revise this Privacy Policy as Kaho continues to develop. Any updates will be reflected on this page with a revised date. We encourage you to check back periodically.
Contact Us
If you have any questions or concerns about this Privacy Policy or data practices: